Delivery information
Every order placed is important to us. We want our customers to feel fully supported throughout their entire experience with Sueno. It's a small way we can say thank you for your order.
Sueno offers a premium two-man delivery service with every order at no extra charge (UK mainland only).
At Dreams, we believe everyone deserves a better night’s sleep. That’s why we want you to have a great experience right from choosing your perfect bed, to sleeping on it. We’ve adapted our delivery service to ensure we keep you, our customers, and our colleagues safe.
On delivery day
We’ll send you an email and text message on the day of delivery to reconfirm your estimated time slot. You’ll also be given the driver’s name and mobile number just in case you have any urgent questions.
The delivery team will give you a call before 10:30am. Deliveries will be to your room of choice and we’ll fulfil any assembly service purchased with your order. We ask that you please clear the room and pathway to the room for delivery in advance.
During the morning call, our team will let you know what to expect once they arrive and discuss any social distancing requirements and will be only too happy to wear a face mask / covering if requested.
On arrival they will walk the route to check for anything that could be damaged and will ask you to remove it. They’ll also either wear overshoes or take their shoes off.
If your delivery includes an exchange of products or product parts, the delivery team will sort out any dismantling required and will bag up the components using the collection bags they carry on their vans.
If you’ve purchased a disposal service for your old bed or mattress for recycling, we’ll send you recycling bags in advance by Royal Mail courier. Please dismantle (where appropriate) any products being collected for disposal. For more information on this service, please view our Recycling page. Only items that have been wrapped and sealed will be collected.
When the team has finished, they’ll photograph the assembled bed if this service was purchased and remove the discarded packaging. Otherwise, they’ll photograph the boxed and packaged items that they’ve delivered to your room of choice. Finally, the team will call you from their van and ask you to check the goods. If everything’s OK, they’ll sign the proof-of-delivery device on your behalf.
Thanks for helping us to make your delivery as smooth as possible.
Delivery Days
Deliveries are typically completed Monday to Friday, 7am to 7pm, excluding Bank Holidays. In all cases, delivery date and time will be agreed with you beforehand.
Delivery time
The delivery estimates quoted on this site are not guaranteed but can be used as reasonable expectations on when you should receive your order. We will do our utmost to meet our quoted timescales. Please note that delivery estimates differ according to product range and delivery location.
Bedframes and sofas
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Furniture and accessories
Our handmade beds can take between 4 to 6 weeks, depending on the selected model and delivery postcode.
Delivery postcode exclusions
We can deliver to the majority of postcodes in mainland England, Scotland, Wales, the Isle of Wight and the Highlands and Islands.
However, we cannot deliver to the following locations:
Guernsey, Outer Hebrides, Isle of Man, Jersey, Orkney Islands, Scilly Isles, and Shetland Islands.
We also cannot deliver to the following postcodes: KA27, KA28, PA20, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH42, PH43 and PH44.
Delivery to remote area
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